What is the short version of how I sign up and use ThinkSharp modules in my course?
I forgot my password. How can I log in?
My password is not working.
How does a student change their password?
How do students register for a course?
Do students pay ThinkSharp directly?
What reports do I receive, and how do I track students' progress?
If a student withdraws from the course, will they receive their money back?
Do you provide technical support?
How do I check my computer setup?
What Internet connection speed do I need?
Will a "firewall/proxy" affect my access to the course?
How do I install a plug-in on my PC?
I got a Javascript error. How do I enable Javascript in my Browser?
How do I reset my monitor resolution and color depth?
Why do I have difficulties accessing the course using my AOL browser?

A. Start with our catalog and choose the module that best fits your course. Register for this module with us through our Professor Registration Form. We will set up your class account, notify you via email and provide you an account, and provide a group name and internet link for you to pass on to your students. Students self register and pay online. As you assign case studies to your students, you can email us (educator report request) and request reports of your students activities within ThinkSharp Online. That is all there is to it!

A. Students self register. They choose their own User ID and password, and enter the group name that your provide them. The Group Name will be sent to you via email.

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A. ThinkSharp uses a service called Paypal. Students pay online with a credit card or an electronic check through their bank account. All transactions through Paypal are secure and confidential.

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A. If a student forgets their User Id or password, or loses the confirmation email, call us toll free at 1-888-844-6520 or send an email to helpdesk@sharpthinkers.com. One of our technical support representatives will look into the matter.

Each educator will receive a master list of all students that register. This list will include student User Ids and passwords.

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A. The passwords are case sensitive. You may not substitute uppercase or lowercase letters within an individual password. When entering your password, please check to see if your "CAPS LOCK" key is on. If you use a numeric pad for entering numbers, make sure that the "Num Lock" key on your keyboard is on. If you want to verify your password please email helpdesk@sharpthinkers.com and provide your school name, course name, and full name.

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A. To reach the Help Desk you can email us directly at:

helpdesk@sharpthinkers.com

Or call the Help Desk at:

1-888-844-6520 between 9am and 5pm EST, Monday through Friday. We also have a "system checker" available on our website which validates a computer for compatibility with our system, and identifies problem areas, such as missing plug-ins and outdated browsers.

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We have a "system checker" available on our website which validates a computer for compatibility with our system, and identifies problem areas, such as missing plug-ins and outdated browsers.
Basic computer requirements for a ThinkSharp course include:

*If your current computer does not meet the requirements above, it may affect your ability to access our website and course content. You should be aware that not meeting these requirements may result in degradation in the quality of the website and course content.

** Our online case studies are designed to be delivered on Windows based computers.

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A. We recommend that your modem connection be at least 56kbps.

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A. The first report you will receive is a list of students have registered. We also can provide reports on each student's activities online, how much time they spend on each case study, and the score of the last time they took each assessment (or if you like, we can allow them to take each assessment once).

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A. Use the ThinkSharp case studies as refreshers for content you have already taught, or as a way to introduce new content, or to illustrate fun, challenging real world problems in your subject. The case studies can be assigned as homework, or as group or individual projects.

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A. A firewall is a system designed to protect private networks from unauthorized access. You should check with your Systems Administrator to see if there are any restrictions that may prevent you from downloading and properly installing the required versions of the software specified in the system requirements. If you have an older version of any of our specified plug-ins, you should upgrade your versions.

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• See the system requirements for essential plug-ins.
• Download the plug-in from the respective site (macromedia, realplayer).
• Fill in the information the specified site requires for the download.
• Save the downloadable file to your desktop by selecting "Desktop" and then "Save".
• Click on the icon that will appear on your desktop once the file has been downloaded.
• Follow the installation instructions when prompted.
• After installation is complete, you may be prompted to restart, in order for the download to be operative. Click on "Restart".
  
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A. Internet Explorer - PC

• Select Tools>Internet Options from the browser's menu bar.
• In the "Internet Options" window, click on the "Security" tab.
• Click "Custom Level button.
• Scroll down until you locate the "Scripting" settings.
• Select "Enable" for the "Active Scripting" option.
• Leave other settings as is.
• Click "OK" to save your settings.
  
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A. Windows

• Click on the Start menu, and select Settings>Control Panel.
• Open the Display control panel.
• Click on the "Settings" tab in the "Display Properties" window. Select "High Color (16-bit or higher)" from the Color Paletter pop-up menu.
• In the Desktop Area move the slider until the screen area is set to 1024 x 768 pixels. If you can set the screen area to 1024 x 768, then do so. If you cannot set screen size to recommend size, please enable largest display size possible.
• Click "OK" to save your settings. If you are asked to restart your computer. Select "Restart the computer with the new color settings" and click "OK"
  
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A. ThinkSharp case studies are best viewed using Internet Explorer. All other browsers may not be configured for optimal performance. Run our "System Checker" to identify which components are not configured optimally on your machine.

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A. Any student who withdraws from the course will receive a full refund if they withdraw prior to accessing ThinkSharp Online. We will verify through an email to you that a student withdrew.

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A. Once a student logs onto our system they will have the option to select "New Password" from the buttons that appear on their lesson menu. Once "New Password" is selected the student will be prompted to re-enter their old password and enter a new password. Once the new password is confirmed the student can then re-login using their own specified password.


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